Support Engineer Exchange Job
Date: Feb 6, 2014
Location: Madrid, ES
Job Category: Customer Service & Support
Location: Madrid, ES
Job ID: 868356-135378
Division: Services & Support
Support Engineer Exchange
Madrid
You will be providing support to our Exchange customers, coming to their aid when they require assistance in deploying and operating the product, providing high quality technical support for the assigned technology and work on difficult customer issues. The right candidate will have a passion for technology and for helping customers. The role will solve complex problems involving broad, in-depth product knowledge. The role will drive all customer communication and keep the customer informed at all times, having always the customer’s satisfaction as the primary goal.
KEY ACCOUNTABILITIES
- Manage relationships with customers and partners ensuring consistently clear written communications including the documentation of incidents, demonstrating the effective resolution of customer’s issues
- Efficiently analyze problems and find solutions to meet customer needs.
- Ability to initiate and build effective working relationships.
- Actively participate in team triages and meetings to share knowledge with other engineers in order to share best practices and resolve customer issues quickly and efficiently.
- Continue to grow and develop specialized expertise in complex MS technologies, and contribute to the overall growth of the team’s technical knowledge.
- Act as technical resource for broad and complex issues
RESPONSIBILITIES
- Represent Microsoft with corporate customers and assist them in resolving technical issues utilizing Microsoft products and technologies.
- Foster positive customer relationships and build customer loyalty while effectively managing challenging situations.
- Demonstrate strong interpersonal and communication skills
- Manage critical situations that may involve challenging technical issues and diverse audiences
- Apply a logical and methodical approach to problem solving.
- Create technical content including Knowledge Base articles, whitepapers, training documents, and blog postings.
- Respond to select newsgroups and contribute to proactive knowledge transfer.
QUALIFICATIONS
- Candidates should have a strong technical background with 3+ years of Industry experience in Microsoft Exchange 2003 / 2007 / 2010 / 2013.
- Design, administration and/or support experience with Microsoft Exchange
- Knowledge of Microsoft Exchange concepts like Mailbox and Public Folder Databases, Mail Routing and messaging protocols, Clustering and Redundancy, performance tuning and hardware design
- Familiar with Exchange Anti-Spam, Anti-Virus, Backup solutions
- General networking knowledge (TCP/IP, DNS, DHCP and similar)
- Experience from Windows Server 2003, 2008/2008R2 and IIS6 of IIS7
- Service minded attitude and strong customer service skills.
- Accurate and logical problem solving
- Strong in both verbal and written communication (Both excellent in Spanish and English) -
- B.S. degree in C.S. or E.E. or equivalent in IT experience.
- Microsoft Certifications is a plus
Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of colour, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief”.
SS:WWMS
Location: Madrid, ES
Job ID: 868356-135378
Division: Services & Support
Support Engineer Exchange
Madrid
You will be providing support to our Exchange customers, coming to their aid when they require assistance in deploying and operating the product, providing high quality technical support for the assigned technology and work on difficult customer issues. The right candidate will have a passion for technology and for helping customers. The role will solve complex problems involving broad, in-depth product knowledge. The role will drive all customer communication and keep the customer informed at all times, having always the customer’s satisfaction as the primary goal.
KEY ACCOUNTABILITIES
- Manage relationships with customers and partners ensuring consistently clear written communications including the documentation of incidents, demonstrating the effective resolution of customer’s issues
- Efficiently analyze problems and find solutions to meet customer needs.
- Ability to initiate and build effective working relationships.
- Actively participate in team triages and meetings to share knowledge with other engineers in order to share best practices and resolve customer issues quickly and efficiently.
- Continue to grow and develop specialized expertise in complex MS technologies, and contribute to the overall growth of the team’s technical knowledge.
- Act as technical resource for broad and complex issues
RESPONSIBILITIES
- Represent Microsoft with corporate customers and assist them in resolving technical issues utilizing Microsoft products and technologies.
- Foster positive customer relationships and build customer loyalty while effectively managing challenging situations.
- Demonstrate strong interpersonal and communication skills
- Manage critical situations that may involve challenging technical issues and diverse audiences
- Apply a logical and methodical approach to problem solving.
- Create technical content including Knowledge Base articles, whitepapers, training documents, and blog postings.
- Respond to select newsgroups and contribute to proactive knowledge transfer.
QUALIFICATIONS
- Candidates should have a strong technical background with 3+ years of Industry experience in Microsoft Exchange 2003 / 2007 / 2010 / 2013.
- Design, administration and/or support experience with Microsoft Exchange
- Knowledge of Microsoft Exchange concepts like Mailbox and Public Folder Databases, Mail Routing and messaging protocols, Clustering and Redundancy, performance tuning and hardware design
- Familiar with Exchange Anti-Spam, Anti-Virus, Backup solutions
- General networking knowledge (TCP/IP, DNS, DHCP and similar)
- Experience from Windows Server 2003, 2008/2008R2 and IIS6 of IIS7
- Service minded attitude and strong customer service skills.
- Accurate and logical problem solving
- Strong in both verbal and written communication (Both excellent in Spanish and English) -
- B.S. degree in C.S. or E.E. or equivalent in IT experience.
- Microsoft Certifications is a plus
Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of colour, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief”.
SS:WWMS
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